Every feature on the platform, how we protect your data and your trips, and how our team moderates GoCamer day to day.
What you can do
Whether you travel, drive, or represent an agency, here is everything the platform offers.
Find a trip by departure city, destination and date, across all transport types (carpooling, bus, agencies).
Choose your seat from the available categories (standard, VIP...) when booking.
Book your seat in a few clicks and get an instant confirmation.
Pay securely with MTN Mobile Money or Orange Money directly from the platform.
If a trip is full, join the waiting list and get notified automatically if a seat opens up.
Get notified as soon as a new trip matches the route you are looking for.
Save your favorite trips or drivers to find them again quickly.
Check driver and agency ratings, and leave your own review after each trip.
Send a parcel with a driver already making that trip, priced based on the distance covered.
Cancel a booking from "My bookings"; the refund follows an official scale based on how far in advance you cancel.
Post a trip for free: departure city, destination, optional stops, date, time and price.
Add several stops on the same trip to cover more cities in a single journey.
Set your seat categories and the number of available seats per trip.
Your documents (ID, driving license, vehicle registration) are verified before your trips become publicly visible.
Track your bookings and payouts directly from your driver or agency dashboard.
Transport agencies can manage several vehicles and trips under a single professional profile.
Stay informed about your bookings, confirmations and important messages in real time.
Report a trip or a driver directly from your booking; our team reviews every report.
Reach our team by phone, e-mail or WhatsApp, or track your ongoing requests.
GoCamer is available in French and English (language switch at the top of every page).
You can request deletion of your account and your data at any time from your profile.
Find the full history of your past trips, bookings and payments.
Your safety first
Here are the protections in place to secure your account, your trips and your data.
Every driver and agency goes through identity and document verification before their account is approved.
Every page is served over HTTPS, with protected session cookies that cannot be read by third-party scripts.
Mobile Money payments travel through secure channels; GoCamer never stores your Mobile Money PIN.
Certain sensitive actions (sign-in from a new device, information changes) can be confirmed with a verification code.
Suspicious behavior (abnormal login attempts, fraud) is automatically detected and may trigger a preventive block.
Your personal data is only used to operate the service and is never sold to third parties.
Every report is reviewed by our team; accounts breaking our rules may be suspended.
You can request deletion of your account and personal data at any time from your profile.
Behind the scenes
GoCamer is not only automated: a human team oversees the quality and security of the platform.
Cancelling a booking
The amount refunded depends on how much time passes between your cancellation and the trip's departure time, following GoCamer's official scale.
The earlier you cancel, the higher the refund. The exact percentage that applies to your booking is shown to you at the moment of cancellation.
Possible refund scale: 96.5% · 95% · 85% · 70% · 50% · 0% (no refund for a no-show at departure).
When a penalty is withheld, part of it (70%) is paid to the driver to compensate for the lost seat, and the rest (30%) is kept by GoCamer under our official policy.
FAQ
Search for your trip from the homepage, choose a driver or agency, select your seat, then confirm your booking in a few clicks.
Create an account, post your trip for free and fill in your availability. Your documents are verified by our team before approval.
Payment is made via Mobile Money (Orange Money, MTN MoMo) directly from the app, securely.
Go to "My bookings" and cancel your trip. The refunded percentage depends on how far ahead of departure you cancel (see the "Cancellation & refunds" section above).
You can join the waiting list: you will be notified automatically if a seat opens up.
Yes, you can hand a parcel to a driver already making that trip, priced based on the distance covered.
From your booking, use the report option, or contact our support directly using the form below.
Yes. Your data is encrypted in transit, your Mobile Money credentials are never stored, and you can request account deletion at any time.
Yes, an FR/EN language switch is available at the top of every page, including this help page.
From your profile, submit an account deletion request. Your personal data is then deleted in line with our privacy policy.
Our team can be reached by phone, e-mail or WhatsApp from the Contact section below, 7 days a week.
Support available 7 days a week